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FAQ (Perguntas Frequentes)
ABOUT THE SITE
  • What is Buzkaza?

    The Buzkaza is a web portal designed to search for lease of property, with reservations online easily and securely.

  • Where does Buzkaza acts?

    The Buzkaza operates in Brazil and also in the Americas and Europe.

  • What does are global web sites?

    They are sites that meet in multi-languages ​​and countries around the world.

  • Where do is it located the Buzkaza?

    The Office of Buzkaza is located in Rio de Janeiro, at Ambassador Abelardo Bueno Avenue, 1340, suite 908, Barra da Tijuca, Rio de Janeiro / RJ ZIP: 22775-040

DAILY
  • If a customer and I reserve my property with the calendar is out of date what will happen?

    You may refuse the booking, up to 48 hours. Our team is on hand to help you set your availability and find a new property to the guest.

  • As Buzkaza remains?

    The Buzkaza charges a booking fee added on the daily rates paid at time of booking by the customer. No fee is charged to owners to advertise or rent your property.

  • What is the fee?

    The commissioning of the system is to Buzkaza Success fee (success rate). The site is only paid by the business generated and charges a percentage ranging from 10% to 20%

  • If I do not see the customer to receive the check in, what happens?

    The owner can be fired for breach of contract legally liable for damage and disruption caused by the act.

  • What is the legal nature of the transaction between the owner and the user?

    The Buzkaza transactions in respect of tenancy law in force in Brazil.

  • If I give my property to rent at a time when the reservation is already confirmed. Is there any penalty?

    The owner should always honor the commitment of the reserve. In exceptional cases, you can make a direct negotiation with the client if something goes against time. But if there is need for reimbursement of booking fee to the client, Buzkaza charge the owner the value thereof, as the site made ​​them all the relevant procedures. Even going all these steps does not dispense the possibility of the owner is legally responsible for damages incurred to the customer.

  • What are the steps to receive the guest?

    The host is responsible for contacting the owner to confirm the date and time of arrival. Upon check-in, the guest must present the voucher to pay the daily and extra charges (if any) and deliver the security, as agreed between the parties when booking online. We recommend the owner to make a technical presentation of the property and must be made to combine the check-out.

  • If the guest to break something or cause me any harm I can do?

    If the owner of the deposit covers a host, this will serve to reimburse any losses. If the property is returned without damage deposit will be returned.

  • The services include legal advice Buzkaza?

    Não. O Buzkaza poderá indicar um profissional da área.

  • What is the policy of cancellation?

    The tenant has 45 days before check in to cancel your reservation and be reimbursed at 95% of premium. After this period, the deposit amount will be withheld as a penalty for dismissal.

  • O que é o Guia do Proprietário?

    O proprietário pode configurar quantidade de hóspedes, horários de entrada e saída do imóvel, se é permitido visitas, se aceita animais domésticos e fumantes, contudo não há configuração para sexo, cor, faixa etária, origem ou qualquer outra característica que possa ser entendida como preconceito ou discriminação.

  • Posso restringir o perfil do meu hospede?

    É um guia que orienta como o proprietário deve proceder no cadastro, na manutenção dos anúncios e na locação do imóvel.

  • In other real estate sites per season the owner closes the deal directly with the host. How will this transaction in Buzkaza?

    The transaction is made online or by phone, from the information managed by the owner, with payment of booking and balance at the destination as payment instructions in the register informed of the property.

  • The Buzkaza will be responsible for the Property and / or the guest?

    The Buzkaza will be responsible for the Property and / or the guest?

  • What is the criterion to sort the ads on the site?

    The initial display is by order of registration, then the filters configured and selected by the user, for example, price or more rented.

  • How does the online reservation?

    The client requests the reservation of the availability of the property, pays the booking fee and the owner has 48 hours to decline the booking. If there is a decline in reserves, the Buzkaza reimburse the full amount paid as reservation fee. If there is recurrence of the declining reserves, the advertiser will drop your ad.

REGISTER / OWNER MANAGER
  • How to advertise on the site?

    Initially you must register as a user. After making this record, will be offered the option to "register your property." In this step you will also include photos and floor plan. After this first step, you can configure other information about the property, for example, availability calendar and rates.

  • What are the fees charged by the site?

    The Buzkaza charges a booking fee added on the daily rates paid at time of booking by the customer. No fee is charged to owners to advertise or rent your property.

  • How many properties can i register?

    How many properties can i register?

  • Who can register a property in Buzkaza?

    Any person who is the owner or legal representative of a property.

  • I do not know to upload photos. I can forward them by e-mail to be included in my ad?

    Yes, however the owner should make the settings and keep the data updated in the property manager.

  • I can not complete the registration of the property. What should I do?

    Most of the time the registration can not be completed because some information missing. If this is not your case, contact us by phone or chat.

  • What items are essential for registration in the ad?

    It is essential that the records have all the items requested.
    Step 1:
    Property Data
    Inclusion of the floor plan
    Inclusion of photos (without contact info with the owner)
    - Link to video (this video is optional, but must be relevant to the presentation of the property. Can not contain any form of direct contact with the owner)
    After sending the first step, the advertiser may be prompted to send more pictures and detailed plan to improve the dissemination of the announcement.

    Step 2:
    - Inclusion of net prices for low, intermediate and high seasons, and special periods as Carnival, Holy Week, Christmas, New Year or other special holidays.
    - Property Availability
    - Property as internet facilities, for example, and if there are extra fees for these facilities.
    - - Form and payment terms that the owner agrees to receive (cash, card, etc.).

  • Why need the floor plan?

    The Buzkaza is a tool for online bookings and one of the major differences is the Buzkaza 3D plant, where all the rooms on the property are displayed. The floor plan will guide our team for making plant in 3D.

  • The floor plan can be a sketch (freehand drawing done) by anyone who knows the property, with or without measurements of each room, with the location of windows, doors and furniture of the main. The plant can be attached when registering the property or sent to our team by email or fax.

  • I highlight my ad?

    No. The ads will be disclosed in accordance with your registration on the site. And the highlight of each ad will depend on the pictures, plants and information provided. Plans special highlight of the announcement will be later offered to site advertisers.

  • What forms of payment accepted?

    In Brazil, the reservation can be paid through a bank, Visa, Visa Electron, Mastercard, American Express, Diners, Hipercard, Aura, Hi Paggo and bank transfers through the Bank of Brazil, Bradesco, Itaú, Real and Banrisu. Bookings made abroad, the payment is made by Visa, Mastercard and American Express.

  • I can not update the availability of the property?

    If you can not access the site in the admin page through your user account in the area of ​​availability and rates, simply contact the team Buzkaza.

  • Ads can be removed from the air without warning?

    The owner will always be notified about problems in your ad by email and will have the opportunity to resolve the problem before the announcement of the withdrawal of air.

PROPERTY APPRAISER
  • What are user reviews?

    Leaving a rented property at the end of your stay, you make an assessment of this property. This evaluation aims to make this user to share their experience and provide greater security for future users.

  • A comment is published online, without being judged?

    No Comments will be filtered so that there are no profanity and / or personal insults.

  • In case of bad reviews how can I defend myself?

    The owner should contact the Buzkaza. The Buzkaza mediate with the user so that the condition is evaluated and resolved as best as possible.

See how easy it is to book in Buzkaza!
Maximum choice.
Find your property in more than 100 destinations.
Make reservations online!
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Choice without doubt.
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Buzkaza - at home, wherever you are

The Buzkaza is a group company Original Services, which operates in the retail and tourism, more than ten years, based in Rio de Janeiro / RJ - Brazil. Staffed by a multidisciplinary team, the Buzkaza and its partners aims to offer its users a complete experience in real estate services reserves in Brazil, the Americas and Europe.
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